Question 1

What types of digital assets can I store?

Accepted Answer

You can store anything your loved ones might need access to: online banking and investment accounts, insurance policies, passwords and logins, crypto wallets and recovery phrases, cloud storage links, important documents, and personal instructions.

Question 2

How do I get started?

Accepted Answer

Create a free account, add a few key assets (like your main bank account, email, or password manager), and then add at least one beneficiary. You can expand and refine your digital legacy over time—there's no need to complete everything in one session.

Question 3

Can I change my beneficiaries or assets later?

Accepted Answer

Yes. You can update, add, or remove assets and beneficiaries at any time. Changes are applied immediately and will be reflected the next time legacy access is triggered.

Question 4

Do my beneficiaries need an Ever Legacy account?

Accepted Answer

No. Beneficiaries receive a secure access link by email when the system determines it's time to share your data. They don't need to sign up unless they want to manage their own digital legacy.

Question 5

How secure is my data?

Accepted Answer

All sensitive vault data is encrypted at rest using AES-256-GCM, an industry-standard algorithm used in banking and enterprise systems. Each user has a unique encryption key, and we use authenticated encryption to protect both confidentiality and integrity.

Question 6

Is this a zero-knowledge system?

Accepted Answer

No. Ever Legacy uses strong server-side encryption but is not a strict zero-knowledge system. The server holds the master key needed to decrypt data so it can deliver your assets to beneficiaries when the heartbeat conditions are met. We explain this transparently on our Security page.

Question 7

Can you read my encrypted data?

Accepted Answer

We don't browse or analyze the contents of your encrypted vault for marketing, profiling, or advertising purposes. Operationally, the service is capable of decrypting your data in order to deliver it to your beneficiaries when the conditions you configured are met, but we design our processes to minimize human access and rely on automated systems.

Question 8

What happens if your database is breached?

Accepted Answer

If an attacker somehow gained access to the raw database, they would only see encrypted vault records without the master key. We also use separate per-user keys, HTTPS/TLS for all communication in transit, and follow defense-in-depth practices to reduce the impact of potential breaches.

Question 9

How do beneficiaries access their assigned assets?

Accepted Answer

When legacy access is triggered, each beneficiary receives a secure email with a unique access link. After verifying their identity, they can view only the assets you explicitly assigned to them—nothing more.

Question 10

When will my beneficiaries get access?

Accepted Answer

Access is granted only after the heartbeat system decides you're truly inactive. This requires multiple missed heartbeat checks over time plus the grace period you configured. We don't grant access after a single missed email or temporary unavailability.

Question 11

What if I accidentally trigger legacy access?

Accepted Answer

Legacy access isn't triggered by a single event. It requires repeated missed heartbeat checks and the grace period to pass. If you come back and respond to a heartbeat email, access will not be granted, or will be cancelled if it's still in a pending state.

Question 12

Can beneficiaries see each other's assigned assets?

Accepted Answer

No. Each beneficiary only sees the assets you assigned specifically to them. They cannot see which other beneficiaries exist or what assets you shared with someone else.

Question 13

What's the difference between Free and Pro?

Accepted Answer

The Free plan lets you start with a limited number of assets and beneficiaries, which is enough for a basic digital legacy plan. The Pro plan increases these limits significantly and may include additional features like priority support and advanced heartbeat options.

Question 14

Can I downgrade or cancel my plan?

Accepted Answer

Yes. You can downgrade from Pro to Free or cancel your subscription at any time. If you downgrade, you'll need to stay within the Free plan limits. If you cancel, your data remains encrypted and you can choose to export or delete it.

Question 15

What happens to my data if I cancel?

Accepted Answer

Your vault data remains encrypted. You can keep it in a read-only state for your own reference, or you can export and delete it permanently if you prefer. We explain your options clearly during cancellation.

Question 16

Do you offer a free trial?

Accepted Answer

We don't offer a separate free trial. Instead, you can start with the Free plan and upgrade to Pro only if you need more assets, beneficiaries, or advanced features.

Question 17

Is Ever Legacy a legal will?

Accepted Answer

No. Ever Legacy is not a legal will and does not replace one. It's a digital tool that complements your formal estate plan by organizing your online accounts, documents, and instructions.

Question 18

Will my lawyer or bank accept this as a legal document?

Accepted Answer

Ever Legacy is designed to work alongside your legal will and estate documents, not instead of them. We recommend discussing your digital assets with your lawyer and making sure your executor knows about your Ever Legacy vault.

Question 19

Does this replace my existing estate plan?

Accepted Answer

No. Your existing estate plan (will, trust, insurance policies, etc.) remains the primary legal framework. Ever Legacy helps make sure your digital life and practical details are accessible and understandable to your loved ones.

Question 20

In which countries can I use Ever Legacy?

Accepted Answer

Ever Legacy is a digital service and can be used from most countries, but the legal treatment of digital assets varies by jurisdiction. For specific legal advice, please consult a local attorney who understands estate planning in your country.

Question 21

How often will I receive heartbeat check emails?

Accepted Answer

By default, heartbeat checks are sent every few months, but you can adjust the frequency in your settings. The goal is to strike a balance between peace of mind and avoiding unnecessary emails.

Question 22

What happens if I don't respond to heartbeat emails?

Accepted Answer

Missing a single heartbeat email does not immediately trigger legacy access. The system will send follow-up reminders and only after multiple missed checks and the grace period will it mark you as inactive and start the legacy access process.

Question 23

What if I'm traveling or temporarily unavailable?

Accepted Answer

If you expect to be unavailable (travel, hospital stay, etc.), you can temporarily adjust your heartbeat settings or respond to a heartbeat email before leaving. We also use multiple checks over time to reduce the risk of false triggers.

Question 24

Can I change the heartbeat frequency later?

Accepted Answer

Yes. You can update the heartbeat interval and grace period at any time in your account settings. Changes take effect for future checks.

Frequently Asked Questions

Getting started

Security & privacy

Beneficiaries & access

Billing & plans

Legal & estate planning

Heartbeat & monitoring